Shipping policy

This Shipping Policy explains the processing, shipping, and delivery terms for orders placed with MELVANO.

1. Shipping Costs

We offer free shipping on all orders. There are no shipping charges for our customers.

2. Processing Time

Orders are processed within 1 to 3 business days.

• Orders are processed on business days only (Monday to Friday).
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

After processing, delivery usually takes:

5 to 12 business days, depending on your location within the United Kingdom.

4. Total Delivery Time

Your total delivery time consists of:

• Processing Time: 1–3 business days
• Shipping Time: 5–12 business days

5. Shipping Area

We currently deliver throughout the United Kingdom.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor the status of your delivery at any time.

7. Delivery Delays

Occasionally, delivery delays may occur due to:

• High order volumes.
• Logistical challenges.
• Public holidays or other external circumstances.

If this happens, we will do our best to keep you informed.

8. Incorrect Shipping Address

Please ensure that your shipping address is entered correctly when placing your order.

MELVANO cannot be held responsible for delivery issues resulting from incorrect or incomplete address information.

9. Undeliverable Shipments

If a parcel cannot be delivered due to incorrect address details or refusal to accept the delivery, we reserve the right to charge additional shipping costs for resending the order.

10. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Photos of the parcel and the damaged item.
• A brief description of the issue.

11. Contact

If you have any questions regarding shipping, please contact us:

Email: contact@melvano.co.uk
Phone: +44 1604 231311