Terms of service

These Terms & Conditions apply to all orders placed through the online store of MELVANO.

1. Provider

MELVANO
46 Derngate
Northampton NN1 1HS
United Kingdom

Email: contact@melvano.co.uk
Phone: +44 1604 231311

2. Scope

These Terms & Conditions apply to all agreements concluded between MELVANO and customers through our online store.

By using our website and placing an order, you agree to these Terms & Conditions.

3. Formation of Contract

The presentation of products in our online store does not constitute a legally binding offer.

By submitting an order, you make a binding offer to purchase the selected products.

The contract is formed once we confirm your order or dispatch the goods.

4. Prices and Payment

All prices are displayed in Pound Sterling (£) and include applicable VAT where required by law.

Payment is made via PayPal.

Payment is due immediately upon completion of your order.

5. Delivery

Delivery is carried out in accordance with our Shipping Policy.

Processing Time: 1–3 business days

Delivery Time: 5–12 business days

We deliver throughout the United Kingdom.

6. Retention of Title

Goods remain the property of MELVANO until full payment has been received.

7. Right to Cancel

You have the right to cancel your order within 30 days of receiving your item.

Please refer to our Refund & Return Policy for further information.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

9. Liability

We accept unlimited liability for intentional misconduct and gross negligence.

In cases of ordinary negligence, we are liable only for damages resulting from the breach of essential contractual obligations.

Any further liability is excluded to the extent permitted by applicable law.

10. Warranty

Your statutory consumer rights and warranty rights remain unaffected.

11. Use of the Website

You agree not to use this website for any unlawful purpose.

The following activities are prohibited:

  • Publishing or distributing content that violates applicable laws.
  • Interfering with the operation of the website.
  • Attempting to gain unauthorised access to our systems.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The latest version will always be available on our website.

13. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

14. Dispute Resolution

If you have a complaint, we encourage you to contact us first so we can try to resolve the matter promptly.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable UK law.

15. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Email: contact@melvano.co.uk
Phone: +44 1604 231311